We'll see what arrives first! Tuesday, though, is a different story. On opening his mailbox he discovers both postcards have arrived. I posted them Saturday and they both arrived Tuesday morning," he says in disbelief. Yet it appears there's no difference to their actual arrival time - at least as far as this one-off experiment is concerned.
This despite Johnny previously posting a video on TikTok where an ex-Royal Mail employee explains what happens when the letters arrive at the post sorting office. Apparently, a machine called a Culler Facer Canceller reads the phosphor lines on each stamp - a first class stamp has one of these lines going down the middle, while a second class stamp has three of them.
They're then separated, at which point the first class letters are organised to go on fast planes and other transport to arrive the next day, while second class are held back a day and sorted to be transported by slower road transport to arrive at the local post sorting office. Your local post office then sorts them back together and delivers both first and second class letters. Please be assured that we are giving this our attention and will get back to you shortly.
Registered in England and Wales. Registered number I am writing in response to your email received 26th November , in which you requested information regarding the "processes and performance for 1st and 2nd class mail delivery for standard UK letters".
This has now been considered and, in accordance with our duty under the Freedom of Information Act , I have outlined our response to each part of your request below.
You requested the following information:. Ideally, I would like results broken down by month so that I can see any variance that occurs throughout the year". In relation to your first request, I have provided the end to end mail process in Annex 1 attached to this email.
The key difference between first and second class mail is the day and time of day at which it is processed through the Royal Mail pipeline as described in Annex 1. For example, a 1 st Class item will be collected and outward processed at a local Mail Centre on the same day of posting. A 2nd class item posted on the same day would be collected at the same time as the 1st class item but not outward processed until the following day. Your second request related to the performance of 1st and 2nd class mail.
Here you will be able to find Quality of Service reports showing national performance against targets with the information also broken down by postcode area. You requested data showing the proportion of letters delivered within 1, 2 and 3 days each month. We do hold data relevant to this aspect of your request. However, we consider this more detailed, unpublished data to be commercially sensitive and therefore exempt from disclosure under Section 43 of the Freedom of Information Act prejudice to commercial interests.
We believe that this information would be likely to utilised by Royal Mail's competitors who could use this data to gain detailed understanding of Royal Mail's current performance and to promote their own services to business customers and the public. Royal Mail Group is a publicly owned company and there is a real and direct public interest in its commercial performance and financial well being.
There is public interest in the performance of mail services but this is largely met by the role of the regulator to whom Royal Mail report and the fact that performance and Quality of Service information is already published by Royal Mail. We do not believe it is in the public interest to risk damaging confidence in mail services unnecessarily at a time when switching from mail to other media is already in evidence and the postal market is open to full competition. As Royal Mail's competitors are not required to publish equivalent information, releasing this data would not allow customers to make a more informed choice about the postal operator or service they wish to use.
In our view therefore, the public interest lies in applying this exemption and withholding the information. Finally, you requested a document that explains the method for measuring performance.
Your request for information was very broad, so I hope that information provided meets your requirements. However, if you do require further information then please contact me. An internal panel will then review the request, and you will be advised of the outcome. Your response covers Items 1 and 3 very well; however, I am planning to request an internal review on Item 2. Before I do so, could you please confirm whether it is acceptable for me to submit the request electronically through WhatDoTheyKnow.
Regarding your question to Royal Mail concerning internal review - you are perfectly entitled to conduct your request electronically, regardless of what Royal Mail may say.
This is receiving our attention and I will write to you again once the internal review has been concluded. This will usually be within 20 working days and in any case no later than 40 days from receipt of the appeal. In the mean time if you have any questions or would like to add any further information for consideration then please do not hesitate to contact me.
Martin Rush Head of Information Compliance [ email address ]. Thank you for your response to my FOI request about process and performance of 2nd class mail. From your reply, I gather that you are happy for me to submit my request for review through this channel. I now formally submit my request. For clarity, the information I am requesting is a recent set of detailed performance figures for 1st and 2nd class standard UK mail i.
In particular, I am looking for actual delivery times, rather than comparison against targets. My original request gave the example of letters delivered within "1 day, 2 days, 3 days, etc. Please be clear that I wish this figure to rise to however many days that you record, and the results to be quoted separately for 1st and 2nd class deliveries. Having considered your reasons for withholding this information, I would like you to consider the following during your review:.
Not commercially sensitive. The information merely adds more detail to data already available. I don't see how other providers would be able to exploit it without publishing comprable data themselves. On top of this, the Post Office enjoys a dominant market position. The vast majority of consumers have no alternative provider. Public interest. It is in the public interest to understand the true performance of their service. Current performance figures do not allow for a proper comparison between the two classes of delivery e.
Releasing the figures would allow the public to make a more informed choice over their stamps. It also gives them the confidence that their letters are getting delivered on time. I would be grateful if you could let me know the result of your internal review into my request about the performance of 1st and 2nd class mail. The internal review of your request is still on going but please be assured it is receiving our attention and we will be contacting you shortly with the outcome.
I think the 40 days also refers to working days, though in either case it'll now be expired. In particular, I am interested in what steps you have already taken, what roles have been involved, and when I should expect the final result.
Of course, I am also looking forward to receiving the information I originally requested. I am writing in response to your request for an internal review, under the terms of the Freedom of Information Act of your request for information from Royal Mail Group.
We have completed a review of your request and I am writing to advise you of their decision. I am very sorry for the length time taken to respond to you and apologise for the inconvenience this may have caused. In your original request, which we received on 26th November , you requested the following information:. In our response dated 24 December , Marie Teasdale provided you with the information which you asked for in the requested numbered 1 and 3 above.
However, some information was withheld under section 43 of the Freedom of Information Act. Royal Mail withheld performance data for 1st and 2nd class mail services, which falls within the scope of your request numbered 2 above, under section 43 2 of the Freedom of Information Act. It has also sparked fears people could be missing their vaccination appointments, which can arrive from the NHS via post.
I understand we are in a pandemic, I just hope companies are understanding too!! Simon Thompson has recently been appointed as the new box of the postal service, hoping to reinvigorate the service after sales have fallen continually post its privatisation in It costs 66p per stamp to send letters up to g, and 96p to send a large letter up to the same weight.
Royal Mail: Couriers experiencing delays over Christmas. How long does second class post take?
0コメント